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Support: Dealing with Stress in the Workplace

Recruitment and Retention Toolkit   Dealing with Stress in the Workplace 2.10.0   Introduction: Compassion Fatigue and Burnout [2.10.3.0]   Burnout [2.10.3.a]   The Maslach Burnout Inventory (MBI) [2.10.3a 1]

The Maslach Burnout Inventory (MBI) [2.10.3a 1]

Dr. Christina Maslach is a pioneer in the research of burnout and a Professor of Psychology and Vice Provost at the University of California at Berkeley. She identified six core dimensions for which there can be a significant mismatch between individuals and their workplace, which might predict high levels of burnout. The core dimensions are:
  • Working too much
  • Working in an unjust environment
  • Working with little social support
  • Working with little control
  • Working within a conflict of values
  • Working for insufficient reward (whether the currency is money, prestige, or positive feedback)[1]
One sign of burnout is a personal shift to the negative: negative health/less energy; a feeling of detachment; being critical or cynical; or negative feelings about the work, the organization, or coworkers.
 
Burnout can occur in any field, but researchers have found consistently high burnout in the fields of:
  • Mental health
  • Teaching
  • Social services
  • Medicine and nursing
  • Law enforcement

The Maslach Burnout Inventory 

The Maslach Burnout Inventory (MBI) is a widely used measure of three specific aspects of the burnout syndrome: emotional exhaustion, depersonalization, and lack of personal accomplishment.
 
Further information can be found Here. 
 
The Recruitment and Retention Toolkit can be used by behavioral health organizations and professionals to reduce burnout and retain staff:
 
Introduction to the Frustrated Employee [2.10.1.0] provides more information, key strategies and resources on how to reduce frustration and retain staff.
 
The Impact of Stress on Retention [2.10.2.0] provides strategies and resources to help both the employer/organization and individuals lessen the impact of stress.
 
Reality Check on Frustration, Stress, Compassion Fatigue, and Burnout [2.10.g] offers reality checks on myths concerning frustration, stress and burnout and their impact on behavioral health staff and organizations.
 
Additional Reading and Sources for Frustration, Stress, Compassion Fatigue, and Burnout [2.10.e] lists readings, Web sites, and organizations that can assist behavioral health employers or staff in dealing with frustration, stress and burnout.
 
Aids and Assists for Frustration, Stress, Compassion Fatigue, and Burnout [2.10.f] are online resources that will help the behavioral health employer or staff member identify and cope with frustration, stress and burnout in the workplace. 
 

[1] Senior, J. (2006, November 27). Can't get no satisfaction. New Yorker, Retrieved March 13, 2008, from http://nymag.com/news/features/24757/

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