There are eight additional chapters on the topics of recruitment and retention that can provide guidance after the action plan is developed and before the actual implementation of the plan.

These chapters include:

Recruitment. This chapter deals with the process of attracting capable applicants to apply to the organization for employment. The first installment is the Realistic Job Preview (RJP), a recruiting process that provides the employment candidate with a clear idea of the position. This Quick Tool includes benefits of the RJP, steps to completing the RJP, resources for gathering information, behavioral health case studies, and the relationship between the RJP and the job description. Additional recruitment strategies will be added.

Selection. This chapter promotes effective methods of choosing and hiring the most appropriate person for the position from the pool of available candidates. Selection interventions and Quick Tool resources will be added.

Orientation/Onboarding. The basics of effective orientation are covered. Sections include the benefits of and difference between orientation and onboarding, easing the transition of new staff, the use of the buddy system, and generational considerations.

Supervision. This chapter supports the concept of supervision as a collaborative process that promotes the organization’s goals and helps staff grow. It includes an overview of supervision styles; barriers to supervision; coaching to increase performance; emotional intelligence and its impact on supervision; successful communication styles; tips to motivate employees; culturally competent supervision; and tools to build skills in conflict negotiation, team building, and managing multiple generations.

Recognition. This chapter clarifies the use of formal and informal employee recognition and reward programs. Topics include philosophies of motivation, relationships, and positive reinforcement; effective ways to reward staff; using recognition as a management tool; and the employee suggestion program as an element of recognition.

Training. This chapter focuses on effective training strategies as an essential component of staff retention and development. Sections cover analyzing needs, delivery and approach, keys to successful training, using vendor-developed training, designing and developing customized training, and evaluation methods.

Career Development. This chapter addresses how the organization can structure the career progress of its employees by developing an effective system to help employees manage their careers within the organization.