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Building a Recruitment and Retention Plan

Needs, Issues and Concerns Worksheet

Issues + Concern = Need

Complete the following information using discussions from brainstorming sessions with stakeholders that represent decision makers and all affected groups.
The problem at it is stated now:
List all issues (Issues are conditions or situations perceived as a threat to long-held values. Looking at what values are threatened may help to identify needs.):
Which issues are relevant to your problem (you may need to categorize issues during this process.)?
Of the relevant issues, which take precedent?
List all concerns (Concerns are matters of importance to one or more individuals or groups):
Reframe your “need” based on the issues and concerns, identifying those that you have authority to resolve:
Quantify the need as much as possible:
Does your problem statement support this need? If not, re-define the problem and ask the questions again.
The re-defined problem statement:
If you need help identifying needs, issues, and concerns, you can use the following tools. Remember that you can use the data that you have already collected in previous “Building a Recruitment and Retention Plan” chapter steps.
If you need information on specific topics, rather than a general overview use, refer to:

Frequency charts

Frequency charts can help determine the significance of an issue or problem and show what the greatest causes are. Marking down how often an event, problem, action, or comment occurs also helps reveal a pattern so you can see what solutions may be effective. Charts found in the Decision Process Guide will help you record sample observations so that you can start to detect patterns.

Pareto Analysis

Pareto Analysis is a formal technique for finding the changes that will give the biggest benefits. It is useful when many possible courses of action are plausible. The chart can help show you where allocating time, and human and financial resources, will yield the best results. Information on Pareto Analysis can be found in the Decision Process Guide and in the article, Pareto Analysis.
Other resources are available at Tools to Help with Making Decisions [2.1.3.b.1.].

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