Complete the following information using discussions from brainstorming sessions with stakeholders that represent decision makers and all affected groups.
The problem at it is stated now:
List all issues (Issues are conditions or situations perceived as a threat to long-held values. Looking at what values are threatened may help to identify needs.):
Which issues are relevant to your problem (you may need to categorize issues during this process.)?
Of the relevant issues, which take precedent?
List all concerns (Concerns are matters of importance to one or more individuals or groups):
Reframe your “need” based on the issues and concerns, identifying those that you have authority to resolve:
Quantify the need as much as possible:
Does your problem statement support this need? If not, re-define the problem and ask the questions again.
The re-defined problem statement:
If you need help identifying needs, issues, and concerns, you can use the following tools. Remember that you can use the data that you have already collected in previous “Building a Recruitment and Retention Plan” chapter steps.
If you need information on specific topics, rather than a general overview use, refer to:
- How to Determine your Retention, Turnover, and Vacancy Rates [2.1.1.a.2]. This resource includes calculation formulas to determine retention rates, turnover rates, voluntary turnover rates, average tenure of employees, average tenure of employees who have left, special characteristics of employees who have left, and vacancy rates.
- Interview Questions for Researching Prior Approaches to Recruit and Retain Staff [2.1.2.a.1]. These 12 questions solicit information from stakeholders and document their perceptions on past efforts in recruitment and retention.
- Employee Satisfaction Survey Review Worksheets [2.1.2.b.4]. These worksheets give percentages and averages of each question and question category on your employee satisfaction or exit survey worksheet.
- The Organizational Recruitment and Retention Research Workbook [2.1.2.d.1] is a worksheet documenting stakeholder survey information, organizational recruitment and retention materials, and trends highlighted from employee satisfaction surveys and exit interviews.
Frequency charts
Frequency charts can help determine the significance of an issue or problem and show what the greatest causes are. Marking down how often an event, problem, action, or comment occurs also helps reveal a pattern so you can see what solutions may be effective. Charts found in the
Decision Process Guide will help you record sample observations so that you can start to detect patterns.
Pareto Analysis
Pareto Analysis is a formal technique for finding the changes that will give the biggest benefits. It is useful when many possible courses of action are plausible. The chart can help show you where allocating time, and human and financial resources, will yield the best results. Information on Pareto Analysis can be found in the
Decision Process Guide and in the mindtools.com article,
Pareto Analysis.
Other resources are available at
Tools to Help with Making Decisions [2.1.3.b.1.].
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