Want to Reduce Frustration? How to Get There Checklist

Checklist for Reducing Staff Frustration

• Provide clarity regarding personal goals and objectives:
  
  •  Goal-Setting Chapter Overview [2.10.1c2]
  •  S.M.A.R.T. and R.A.C.I.N. Objectives [2.10.1c1]
  •  Loche's Five Principles of Goal Setting [2.10.1.c21]
   
• Offer continual or regular feedback regarding performance:
  
  •  How to Give Good Feedback [2.10.1c3]
  •  Stoplight Status Form Excel spreadsheet [2.10.1c4]
  •  Performance Review—Why Conduct and How [2.10.1c5]  
   
• Conduct regular performance reviews:
  
  •  Performance Appraisal Overview[2.10.1c6]
  •  Performance Agreements [2.10.1.c22]
  •  One-Page Performance Review Form [2.10.1c7]
  •  Multiple-Page Performance Review Form [2.10.1c8]
   
• Give challenging and attainable goals:
  
  •  Goal-Setting Chapter Overview [2.10.1c2]
  •  S.M.A.R.T. and R.A.C.I.N. Objectives [2.10.1c1]
  •  Loche's Five Principles of Goal Setting [2.10.1.c21]
     
• Set up an environment to listen to and act upon employees’ ideas and suggestions:
  
  •  Employee Suggestion Program Checklist [2.10.1c11]
  •  Employee Suggestion Form [2.10.1c12]
  • Employee Recognition and Rewards Chapter [2.5]
     
• Provide employees with appropriate authority to make decisions about how they do their jobs:
  
  •  Autonomy in the Behavioral Health Workforce [2.10.1c13]
  •  Philosophies of Motivation [2.5.a]
      
• Encourage responsible risk-taking; reward the effort even in failure:
  
  •  Risk-taking and Mistakes [2.10.1c14]
  •  Cost Benefit Analysis [2.10.1.c23]
     
• Ensure that the employee has the information, tools, equipment, supplies, and assistance to perform their jobs:
  
  •  Sample Feedback Script [2.10.1c15]
  •  Employee Self Evaluation Form [2.10.1c16]
  •  Motivating Employees [2.10.1c17]
     
• Provide ongoing coaching and counseling from supervisors to address development needs:
  
  •  PowerPoint on CODAC Performance Coaching [2.10.1c18]
  •  Mentoring Tools [2.10.1c19]
  •  Common Barriers to Effective Supervision Chart [2.8.2.j.2]
     
• Give consistent organizational support for training and development opportunities and encourage employees to use those opportunities:
  
  •  Job Training Basic Steps [2.10.1c20]
     
• Provide ample opportunities to learn new skills and refine talents: