How to Give Good Feedback
Leadership IQ, a leadership training and research company, compiled results on employee perceptions on manager’s feedback. Over 3,600 employees were surveyed from 291 business and healthcare organizations. Their October 2009 survey
[1] reported:
- 66% of employees said they have too little interaction with their boss (up from 53% stated in the last survey of May 2008)
- 67% of employees said they get too little positive feedback
- 51% stated they get too little constructive criticism
- Of those who felt they received too little feedback 43% were less likely to recommend their company to others
Feedback matters. The only way for people to get better at what they do is for their supervisors to provide candid, timely performance evaluations.
Read how Gina Imperato discovered that some organizations have overcome problems in their feedback systems and gain some tips on providing useful feedback to employees. Additional Resources on Giving and Receiving Feedback
The feedback matrix can be used by the receiver to examine both the positive and negative aspects of feedback, to connect the comments to what you know and need to explore.
Specifics of feedback meetings and how to deliver and receive feedback effectively is outlined.
As discussed on MindTools.com, conducting a performance interview and providing feedback to staff is only the first step in performance management. Supervisors also can use a performance agreement, which is a tool based on organizational objectives that encourages two-way communication to improve trust and understanding.
For information on exit interview procedures to obtain feedback on departing staff, the following resources are available:
- Exit Interview Survey Tips [2.1.2.c.1] provides step-by-step information on aspects of the exit interview and guidance on how to use the information generated from exit interviews.
- Exit Interview Survey Sample [2.1.2.c.2], an exit interview including questions that cover key topics.
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