Emotional Intelligence and Workplace Outcomes [2.8.6.b]

EI Skill	Definition	Workplace Outcomes
Emotional Self-Awareness	The skill of perceiving and understanding one’s own emotions.	The capacity to identify and understand the impact one’s own feelings is having on thoughts, decisions, behavior, and performance at work Greater self-awareness
Emotional Expression	The skill of effectively expressing one’s own emotions.	Creating greater understanding among colleagues about yourself Creating trust and perceptions of genuineness among colleagues
Emotional Awareness of Others	The skill of perceiving and understanding others’ emotions.	Greater understanding of others, how to engage, respond, motivate and connect with them Interpersonal effectiveness
Emotional Reasoning	The skill of utilizing emotional information in decision making.	Enhanced decision making where more information is considered in the process Greater buy-in from others into decisions that are made
Emotional Self-Management	The skill of effectively managing one’s own emotions.	Improved job satisfaction and engagement Improved ability to cope with high work demands Greater interpersonal effectiveness Enhanced productivity and performance
Emotional Management of Others	The skill of influencing the moods and emotions of others.	The capacity to generate greater productivity and performance from others The capacity to generate a positive and satisfying work environment for others The capacity to effectively deal with workplace conflict
Emotional Self-Control	The skill of effectively controlling strong emotions experienced.	Emotional well-being The capacity to think clearly in stressful situations The capacity to deal effectively with situations that cause strong emotions

Guidelines for Promoting Emotional Intelligence in the Workplace, a paper by Cary Cherniss and Daniel Goleman, features 22 guidelines for incorporating emotional intelligence and represent the best current knowledge relating to promoting EI in the workplace. Bringing Emotional Intelligence to the Workplace is a technical report that provides supporting research and four phases of implementation. The Business Case for Emotional Intelligence, a paper by Dr Cary Cherniss features 19 business and organizational case studies demonstrates how emotional intelligence contributes to workplace performance. The paper can be used by trainers, HR professionals, and visionaries to help justify focus, development, and assessment of EI in organizations.