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Supervision Intervention Strategies

Emotional Intelligence and Workplace Outcomes [2.8.6.b]

This chart on “Emotional Intelligence and Workplace Outcomes” presents definitions of emotional intelligence skills and the corresponding workplace outcomes that can be achieved from displaying each skill effectively at work. The chart, developed by Dr. Benjamin Palmer and Professor Con Stough from Swinburne University, is based on their seven-factor model of emotional intelligence. Seven-factor model of emotional intelligence.
EI Skill
Workplace Outcomes
The skill of perceiving and understanding one’s own emotions.
  • The capacity to identify and understand the impact one’s own feelings is having on thoughts, decisions, behavior, and performance at work
  • Greater self-awareness
Emotional Expression
The skill of effectively expressing one’s own emotions.
  • Creating greater understanding among colleagues about yourself
  • Creating trust and perceptions of genuineness among colleagues
Emotional Awareness of Others
The skill of perceiving and understanding others’ emotions.
  • Greater understanding of others, how to engage, respond, motivate and connect with them
  • Interpersonal effectiveness
Emotional Reasoning
The skill of utilizing emotional information in decision making.
  • Enhanced decision making where more information is considered in the process
  • Greater buy-in from others into decisions that are made
The skill of effectively managing one’s own emotions.
  • Improved job satisfaction and engagement
  • Improved ability to cope with high work demands
  • Greater interpersonal effectiveness
  • Enhanced productivity and performance
Emotional Management of Others
The skill of influencing the moods and emotions of others.
  • The capacity to generate greater productivity and performance from others
  • The capacity to generate a positive and satisfying work environment for others
  • The capacity to effectively deal with workplace conflict
The skill of effectively controlling strong emotions experienced.
  • Emotional well-being
  • The capacity to think clearly in stressful situations
  • The capacity to deal effectively with situations that cause strong emotions

Guidelines for Promoting Emotional Intelligence in the Workplace, a paper by Cary Cherniss and Daniel Goleman, features 22 guidelines for incorporating emotional intelligence and represent the best current knowledge relating to promoting EI in the workplace. Bringing Emotional Intelligence to the Workplace is a technical report that provides supporting research and four phases of implementation. The Business Case for Emotional Intelligence, a paper by Dr Cary Cherniss features 19 business and organizational case studies demonstrates how emotional intelligence contributes to workplace performance. The paper can be used by trainers, HR professionals, and visionaries to help justify focus, development, and assessment of EI in organizations.

The mission of the Consortium for Research on Emotional Intelligence in Organizations is to advance research and practice of emotional and social intelligence in organizations through the generation and exchange of knowledge. Its initial mandate was to study all that is known about emotional intelligence in the workplace.
Emotional Intelligence (EI): What is it and how can you benefit from it? from Hay Group,a global management consulting firm offers several brief on aspects of emotional intelligence.

Is Emotional Intelligence just repackaging of competencies?
According to Hay Group, 80-90% of workforce competencies are in areas other than cognitive. These include competencies that deal with how people managed themselves, handle themselves and deal with other people. A short video discusses this issue.
In Emotional intelligence and leaders Hays Group outlines the importance of assessment and development of emotional and social competencies.

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