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Supervision Intervention Strategies

Understanding and Developing Emotional Intelligence [2.8.6.a]

Daniel Goleman’s five domains of emotional intelligence are 1) self-awareness; 2) self-regulation; 3) motivation; 4) empathy; and 5) social skills. These five domains are described in an article on the Web site. A major theme of Goleman’s work on emotional intelligence is that it can be taught and developed. The article also provides a set of tips that individuals can use to further develop their own emotional intelligence. The article, Emotional Intelligence Competencies, provides an emotional competence framework that relates to emotional intelligence.
Increased emotional intelligence contributes to greater harmony in workplaces. This generally produces higher productivity and a more energized spirit of working together. When differences of opinion arise, workers are more willing to listen to others’ perspectives and learn from one another. Thus, there is less “taking things personally” and more focus on problem-solving to reach organizational goals.
Another result of an increase in the emotional intelligence quotient in organizations is greater laughter and joy. When people are less defensive, they can take themselves less seriously, laugh at their own, and appreciate playfulness in others. This tends to contribute to increased creativity and innovative problem-solving.
Emotional Intelligence: What it is and Why it Matters by Dr Cary Cherniss can provide an overview.

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