Real World Solutions for Systems Change
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Training Intervention Strategies
Recruitment and Retention Toolkit
Training Intervention Strategies [2.7]
Reasons for Training 2.7.2
Identifying Training Needs 2.7.2.3
Identifying Training Needs
Job descriptions 2.7.2.3.1
Credentials and standards 2.7.2.3.2
Addiction Professionals 2.7.2.3.2.a
Mental Health Professionals 2.7.2.3.2.b
Social Workers 2.7.2.3.2.c
Prevention Professionals 2.7.2.3.2.d
Other Certifications 2.7.2.3.2.e
Client satisfaction surveys 2.7.2.3.3
Reviews of client records 2.7.2.3.4
Resources on clients’ records 2.7.2.3.4.a
New requirements or skills 2.7.2.3.5
Employee self-evaluation and feedback 2.7.2.3.6
Employee evaluations and supervisor feedback 2.7.2.3.7
Evaluation data and program outcomes 2.7.2.3.8
Training needs are identified and refined based on a variety of sources that are considered together. Too often, program managers and trainers are not aware of the implications of many of the sources described below for ongoing training. Planning for training includes developing a feedback loop so that
important
information can be considered and training needs prioritized to give the agency the maximum practical benefit. Several areas and resources to consider in identifying training needs include the following:
Job descriptions
Credentials and standards
Client satisfaction surveys
Reviews of client records
New requirements or skills
Employee self-evaluation and feedback
Supervisor evaluations and feedback
Evaluation data and program outcomes
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Building a Recruitment and Retention Plan
Recruitment Intervention Strategies
Selection Intervention Strategies
Orientation/Onboarding Intervention Strategies
Supervision Intervention Strategies
Recognition Intervention Strategies
Training Intervention Strategies
Career Development Intervention Strategies
Support Topics for Staff Retention
Introduction 2.7.1
Reasons for Training 2.7.2
Training, Education, or Awareness? 2.7.2.2
Identifying Training Needs 2.7.2.3
When Is Training Worth It? 2.7.2.4
Options for Addressing Training Needs 2.7.3
Selecting Your Approach 2.7.4
Keys to Successful Training 2.7.5
Using Vendor-Developed or Existing Training 2.7.6
Designing and Developing Customized Training 2.7.7
Evaluating and Improving Training 2.7.8
Additional Resources 2.7.9