Real World Solutions for Systems Change
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Training Intervention Strategies
Recruitment and Retention Toolkit
Training Intervention Strategies [2.7]
Reasons for Training 2.7.2
Identifying Training Needs 2.7.2.3
Reviews of client records 2.7.2.3.4
Resources on clients’ records 2.7.2.3.4.a
Resources on clients’ records
Job descriptions 2.7.2.3.1
Credentials and standards 2.7.2.3.2
Addiction Professionals 2.7.2.3.2.a
Mental Health Professionals 2.7.2.3.2.b
Social Workers 2.7.2.3.2.c
Prevention Professionals 2.7.2.3.2.d
Other Certifications 2.7.2.3.2.e
Client satisfaction surveys 2.7.2.3.3
Reviews of client records 2.7.2.3.4
Resources on clients’ records 2.7.2.3.4.a
New requirements or skills 2.7.2.3.5
Employee self-evaluation and feedback 2.7.2.3.6
Employee evaluations and supervisor feedback 2.7.2.3.7
Evaluation data and program outcomes 2.7.2.3.8
Resources on client records include:
American Psychological Association
has an article in the American Psychologist on
Record Keeping Guidelines
California Mental Health Directors Association
(CMHDA) provides a draft of
Documentation of Standards for Client Records
SAMSHA
provides an example of a
report on substance abuse
based on review of 5,000 client records (2004).
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Building a Recruitment and Retention Plan
Recruitment Intervention Strategies
Selection Intervention Strategies
Orientation/Onboarding Intervention Strategies
Supervision Intervention Strategies
Recognition Intervention Strategies
Training Intervention Strategies
Career Development Intervention Strategies
Support Topics for Staff Retention
Introduction 2.7.1
Reasons for Training 2.7.2
Training, Education, or Awareness? 2.7.2.2
Identifying Training Needs 2.7.2.3
When Is Training Worth It? 2.7.2.4
Options for Addressing Training Needs 2.7.3
Selecting Your Approach 2.7.4
Keys to Successful Training 2.7.5
Using Vendor-Developed or Existing Training 2.7.6
Designing and Developing Customized Training 2.7.7
Evaluating and Improving Training 2.7.8
Additional Resources 2.7.9