Positive Language and Interactions [2.2.2.I.d.iii]

A basic understanding of disability etiquette in the workplace can make employees with disabilities feel more comfortable when interacting with coworkers and supervisors. The “Ask EARN” website offers a basic description of disability etiquette. The site also provides specific tips for communicating with individuals who are blind or visually impaired, deaf or hard of hearing, and individuals with mobility impairments, speech impairments, or cognitive disabilities.

Additional resources for positive language and interactions are listed below:

• The ADA National Network offers guidelines for referring to individuals with disabilities.
• The American Psychiatric Association offers a fact sheet on its website with recommendations for appropriate language.
• Information on communicating effectively with individuals who have disabilities has been developed by the North Dakota Center for Persons with Disabilities. General information is provided on the website, along with tips related to specific disabilities.